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Warranty / Return Policy

Warranty

All phonepartsbuy.com parts honor a 6 months warranty ONLY.

Phonepartsbuy will ONLY give store CREDIT or exchange and NOT a refund to any return items. However, a refund can only take place if a customer will no longer be ordering from phonepartsbuy anymore in the future. And it is your responsibility to test all parts that you ordered once you receive the item; phonepartsbuy.com will not apply any store credit or exchange to your account after 6 months from the purchase date.

  • If the parts are under 30 days warranty, we will issue you a store credit or exchange.

  • If the parts are under 6 months but beyond 30 days warranty, we ONLY can issue you an exchange.

  • Phonepartsbuy.com will ONLY cover the standard or local courier postage for the exchange.

Q1.
What if item is damaged on arrival?
A1.
Please contact us on the day you received the package. We understand items might be violently damaged due to logistic issue, but we still require items sending back with original package before we process the warranty claim.
Q2.
Can I add some more items to my previous order on same day despatch?
A2.
Yes, you can, but due to postage issue, there might be extra postage which depends on how many items or how much weight that would add on your previous order. We would refund full postage or partial postage as credit back to your account.
Q3.
How can I identify Phonepartsbuy screens?
A3.
We have our own mark/logo which would be visible on the back of screens.
Q4.
Where do I send items back?
A4.
PO BOX 495 GRANVILLE, NSW, 2142
Q5.
How do I claim warranty?
A5.
Please login to your account, there are two options, return for credit (30 days only), return for exchange (6 months). Fill in quantity and reason for return, submitting this RMA request. Please be sure return goods has to be sent back to our PO BOX 495 GRANVILLE, NSW 2142, otherwise we cannot be able to process your returns. No matter return for credit or exchange, we have to receive our products before we issue credit or exchange and we take no responsibility for items damaged or lost in post.
Q6.
What if my payment got pending?
A6.
All our online payment go through PayPal, we might be able to refund those pending order which depends on pending reason. Please contact us immediately because those unpaid or pending orders might take days to clear transaction.

Return Policy

  • All returns must be in its original packaging (including film on LCD and Digitizer)along with the warranty seal, otherwise warranty on the part will be considered void.

  • Customers must fill in the RMA at website and email to support@phonepartsbuy.com

  • Please print the RMA form, and mail it with your returned parts, and write the RMA number on the box.

  • All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.

  • If you return parts that were not purchased from phonepartsbuy.com, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.

  • Phonepartsbuy WILL NOT provide any shipping to customers to return defective parts back

  • Once you submit the RMA you must ship out the return parts within one week,NO exceptions!! ANY postage date code after one week of your RMA date will not be accepted by phonepartsbuy Company.

 

>>>>>> We have the right to refuse service to ANY one and we are strictly enforcing our 6 months return policy<<<<<<